jiwin Privacy Policy — How We Protect Your Personal Data

jiwin ("we", "us", "our") operates the online casino and sports betting platform available at jiwin.biz and takes the privacy of its registered users — including all Pakistani players — extremely seriously. This Privacy Policy describes in full detail how jiwin collects, uses, processes, stores, transfers, and safeguards personal data in connection with the operation of the jiwin Platform.

This Policy applies to all personal data provided to jiwin by Pakistani players during account registration, KYC verification, deposit and withdrawal transactions, live chat interactions, marketing communications, gameplay sessions, and all other interactions with the jiwin Platform. By registering for a jiwin Account and using jiwin's services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of this Privacy Policy, jiwin is the data controller responsible for the personal data of Pakistani players processed through the jiwin Platform. jiwin operates under an international gaming license, and all data processing activities are carried out in compliance with the data protection requirements imposed by that licensing jurisdiction, as well as generally accepted international data privacy standards.

Questions or requests related to jiwin's processing of your personal data should be directed to jiwin's designated data protection contact, reachable via the contact details specified in Section 15 of this Policy. jiwin will respond to all legitimate data subject requests within a reasonable timeframe consistent with jiwin's regulatory obligations.

jiwin collects personal data from Pakistani players through a number of channels and at various stages of the jiwin Account lifecycle. The categories of data collected are as follows:

jiwin processes the personal data of Pakistani players for the following clearly defined purposes:

• Account Registration & Management: To create, maintain, verify, and administer your jiwin Account, including processing your login credentials and keeping your Account settings current.
• Identity Verification (KYC): To verify your identity, age, and eligibility to use jiwin's services in accordance with jiwin's international gaming license requirements and anti-money laundering (AML) obligations. Pakistani players must be 21 or older — KYC is the mechanism by which jiwin verifies this.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, and other approved payment methods, and to maintain accurate financial records of all PKR transactions.
• Gaming Services Delivery: To provide access to jiwin's casino games, live dealer tables, cricket and PSL betting markets, slot titles, and all other gaming content on the jiwin Platform.
• Responsible Gaming Compliance: To monitor gaming behaviour for indicators of problem gambling, enforce self-imposed limits, process self-exclusion requests, and fulfil jiwin's responsible gaming obligations under our international gaming license.
• Fraud Detection & Security: To identify, investigate, and prevent fraud, account takeover attempts, bonus abuse, multi-accounting, and other prohibited conduct on the jiwin Platform.
• Customer Support: To respond to queries, complaints, and support requests from Pakistani players via jiwin's live chat (Urdu and English) and email channels.
• Marketing Communications: To send jiwin promotional offers, bonus announcements, and platform updates to Pakistani players who have provided valid consent to receive such communications. You may withdraw this consent at any time.
• Regulatory Compliance & Reporting: To meet all reporting, record-keeping, and audit obligations under jiwin's international gaming license, AML regulations, and any applicable legal requirements.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve jiwin's games, user interface, payment flows, and support experience. This analysis does not identify individual players.

jiwin relies on the following legal bases to process the personal data of Pakistani players. Each processing activity is carried out under one or more of the bases listed below:

• Performance of Contract: Processing necessary to register your jiwin Account, deliver gaming services, process financial transactions, and manage your ongoing relationship with jiwin as a registered player.
• Legal Obligation: Processing required to comply with jiwin's international gaming license conditions, KYC and AML legal requirements, and any applicable regulatory reporting obligations.
• Legitimate Interests: Processing carried out to detect and prevent fraud, maintain Platform security, protect other jiwin players, enforce jiwin's Terms and Conditions, and conduct anonymised analytics to improve the jiwin Platform. Where jiwin relies on legitimate interests, jiwin has assessed that this does not unduly override the rights and interests of individual Pakistani players.
• Consent: Where jiwin relies on your specific, freely given consent — primarily in respect of direct marketing communications. You may withdraw consent to marketing at any time by contacting jiwin's support team or updating your jiwin Account preferences.

jiwin does not sell your personal data to third parties. jiwin shares Pakistani player data only in the specific, limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Processors: Financial data is shared with jiwin's approved payment service providers — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely to process your deposits and withdrawals in PKR. These providers are contractually bound to use your data only for payment processing purposes.
• Game Providers: Certain technical data (including session identifiers and gameplay data) is shared with jiwin's licensed game content providers to enable delivery of live dealer games and slot content. No financial or identity data is shared with game providers beyond what is strictly necessary.
• KYC & Identity Verification Partners: Identity documents and verification data may be processed through jiwin's approved KYC technology providers, who operate under strict data processing agreements consistent with jiwin's privacy obligations.
• Regulatory Authorities: jiwin is legally obligated to share player data with its gaming license authority, financial intelligence units, or law enforcement agencies where required by applicable law or regulatory mandate. jiwin will comply with all valid legal requests for disclosure.
• Fraud Prevention Networks: Where jiwin suspects fraud, multi-accounting, or AML violations, relevant data may be shared with cross-industry fraud prevention databases in accordance with jiwin's license obligations.
• Professional Advisors: jiwin's legal counsel, auditors, and compliance advisors may access player data where strictly required in connection with their professional services to jiwin, subject to professional confidentiality obligations.

The jiwin Platform uses cookies and similar tracking technologies to provide core Platform functionality, maintain your logged-in session, detect fraud, and analyse Platform performance. The following categories of cookies are used by jiwin:

• Strictly Necessary Cookies: Required for the jiwin Platform to function correctly. These cookies maintain your login session, preserve game state, and process financial transactions. They cannot be disabled without making the Platform inoperable. No consent is required for strictly necessary cookies.
• Security Cookies: Used by jiwin to detect and prevent security threats including session hijacking, cross-site request forgery (CSRF), and account takeover attempts. These operate automatically and are not optional.
• Performance & Analytics Cookies: Used to collect anonymised data about how Pakistani players navigate and use the jiwin Platform — page views, session duration, error rates, and feature usage. This data is aggregated and cannot be used to identify individual players.
• Preference Cookies: Store your jiwin interface preferences — including language settings and notification preferences — so that jiwin can deliver a consistent experience across sessions.

You may manage non-essential cookie preferences through your device browser settings. Please note that disabling certain cookies may impair the functionality of specific jiwin Platform features, including some responsible gaming tools.

jiwin implements a comprehensive suite of technical and organisational security measures to protect Pakistani players' personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between Pakistani players' devices and jiwin's servers is encrypted using 256-bit SSL/TLS protocols — the same standard used by international banking institutions.
• Password Hashing: jiwin Account passwords are stored using industry-standard one-way cryptographic hashing. jiwin does not store passwords in any recoverable format, and no jiwin employee can view your account password.
• Access Controls: Access to personal data within jiwin's systems is restricted on a strict need-to-know basis. Staff who process Pakistani player data are subject to confidentiality obligations and regular security training.
• Infrastructure Security: jiwin's servers are hosted in secure, access-controlled data centres with physical security measures, redundant systems, and regular penetration testing.
• Incident Response: jiwin maintains a documented data breach incident response procedure. In the event of a data security incident affecting Pakistani players' personal data, jiwin will notify affected players and relevant regulatory authorities as required by applicable law.

jiwin retains personal data for as long as is necessary for the purposes for which it was collected, or as required by jiwin's international gaming license and applicable legal obligations. The following general retention periods apply to jiwin player data:

• Active Account Data: Personal, financial, and gaming data is retained for the duration of your active jiwin Account plus a minimum of five (5) years following Account closure, to satisfy jiwin's AML record-keeping and regulatory audit requirements.
• KYC Documentation: Identity verification documents provided during jiwin's KYC process are retained for a minimum of five (5) years following the date of verification or Account closure (whichever is later), as mandated by jiwin's gaming license.
• Financial Transaction Records: Records of all PKR deposits, withdrawals, and Account balance changes are retained for a minimum of seven (7) years to comply with financial record-keeping requirements applicable to jiwin's licensing jurisdiction.
• Communications Data: Support chat transcripts and email correspondence are retained for a minimum of two (2) years following the date of the communication, or longer where the communication is relevant to an ongoing complaint, dispute, or regulatory matter.
• Marketing Preferences: Marketing consent records are retained indefinitely as evidence of consent, even after marketing communications cease. Opt-out records are maintained permanently to ensure jiwin does not contact opted-out Pakistani players.

Upon expiry of the applicable retention period, jiwin will securely delete or anonymise personal data such that it can no longer be attributed to any individual Pakistani player.

Subject to applicable law and certain exceptions permitted under jiwin's gaming license (including exceptions for AML compliance and responsible gaming obligations), Pakistani jiwin players have the following rights in respect of their personal data:

Where you have provided consent, jiwin may send you promotional communications about jiwin bonuses, new game launches, PSL and cricket betting offers, and other Platform updates via SMS, email, or in-Platform notifications to your registered Pakistani mobile number or email address.

You may withdraw your consent to marketing communications at any time, at no cost and without providing any reason, by: updating your communication preferences in jiwin Account Settings; or contacting jiwin's 24/7 support team via live chat or email. Withdrawal of marketing consent does not affect jiwin's right to send service communications necessary for Account management, KYC, or transaction processing.

The jiwin Platform is strictly for individuals who are 21 years of age or older. jiwin does not knowingly collect or process personal data of any person under the age of 21. jiwin's KYC process is designed to verify the age of all registered players, and jiwin takes all reasonable steps to prevent underage registration.

If jiwin becomes aware that personal data has been collected from a person under the age of 21 — whether through an inaccurate registration, a circumvented age verification, or any other means — jiwin will immediately close the relevant Account, securely delete the personal data, and return any deposited funds in accordance with jiwin's standard Account closure procedures. If you believe a person under 21 has registered on jiwin, please notify jiwin's support team immediately.

The jiwin Platform may contain references to or integrations with third-party services — including payment providers such as JazzCash and EasyPaisa, live game studio platforms, and customer support tools. These third parties have their own privacy policies, and jiwin is not responsible for the privacy practices of these external services.

jiwin does not control and accepts no liability for the data processing practices of third-party providers who process Pakistani player data on jiwin's behalf under data processing agreements. However, jiwin selects third-party processors carefully and requires contractual commitments to data security and compliance standards consistent with jiwin's own obligations under its gaming license.

jiwin reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, updates to jiwin's gaming license requirements, or changes in applicable law. Where changes are material, jiwin will notify affected Pakistani players by email to their registered jiwin Account address or through a prominent notice displayed upon login to the jiwin Platform.

The "Last Updated" date at the top of this Privacy Policy will always reflect the most recent revision. Continued use of the jiwin Platform following notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using jiwin's services and may request Account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jiwin, Pakistani players may contact jiwin through the following dedicated channels:

• Email: [email protected] — please include "Privacy Request" in your subject line for priority routing to jiwin's data protection team. This is a plain text address — do not click on any emailed link claiming to be from jiwin unless you have verified its authenticity.
• Live Chat: jiwin's 24/7 live chat support (available in Urdu and English) can handle initial privacy queries, data access requests, and marketing opt-outs. Average response time is 3–5 minutes during normal operating conditions.
• Response Timeframe: jiwin will acknowledge all privacy-related requests within 72 hours and will provide a substantive response within 30 days of receiving a valid, complete request. Complex requests may require additional time, in which case jiwin will notify you of the extended timeframe.